Frequently Asked Questions

1. What is your return policy?

All sales are final.

2. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on our website or directly through the shipping carrier's website.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information.

4. What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal and Shopify Pay for secure and convenient checkout.

5. Can I cancel or change my order after it has been placed?

Once an order has been placed, it cannot be canceled or changed as our fulfillment process begins immediately. However, you may be able to return or exchange the item(s) once you receive them. Please refer to our Return Policy for more information.

6. How do I care for my sportswear products?

We recommend following the care instructions on the garment's label to ensure longevity and performance. In general, most sportswear items can be machine washed in cold water and tumble dried on low heat. Avoid using bleach or fabric softeners.

7. Do you offer customization or personalization options?

At this time, we do not offer customization or personalization services. However, we are constantly expanding our product offerings, so please stay tuned for any updates or changes.

9. How can I contact customer support?

If you have any questions, concerns, or feedback, our customer support team is here to help! You can reach us via email at info@rankl.com or through our Contact Us page.

Taxes and Shipping

Q: How are taxes calculated on my orders?

A: Taxes are calculated automatically at checkout based on your shipping address and the applicable tax rates in your location. These taxes are combined with the total order amount and will be displayed before you complete your purchase.

Q: Are taxes included in the product prices?

A: No, taxes are not included in the listed product prices. They are calculated separately during the checkout process based on your shipping address and the tax rates applicable to your location. The taxes are combined with the shipping costs at checkout.

Q: How are shipping prices determined?

A: Shipping prices are calculated based on the shipping method selected, the destination address, and the dimensions and weight of the package. These shipping costs are displayed during the checkout process, allowing you to review and confirm the total order amount before making a purchase.

Q: Are taxes and shipping costs combined in the final price?

A: Yes, taxes and shipping costs are combined with the product prices to determine the final order total. This total amount, including taxes and shipping, will be displayed to you before you finalize your purchase.